About Impact Dialing

Impact Dialing is a resource for outbound calling teams in call centers, political campaigns, and nonprofits. It covers how dialers pace calls, the settings that decide how a calling program performs, the U.S. rules that govern outbound calls and texts, how to write a call script, and how to measure the results.

What's on the site

The site has three sections. Dialing covers dialing modes, predictive dialer settings, call center metrics, and where a dialer should run. Compliance explains the TCPA, the FTC's Telemarketing Sales Rule, calling hours, do-not-call lists, and the 3 percent abandonment rule. Campaigns covers phone banking and call scripts for political campaigns and nonprofits. The articles and guides page lists everything in one place.

How the guides are written

The compliance guides are written from the regulations themselves, meaning the eCFR text of the FCC's rules at 47 CFR 64.1200 and the FTC's Telemarketing Sales Rule at 16 CFR Part 310, along with the FCC orders and court decisions that changed what those rules mean. Each guide links its sources and shows the date its rules were last checked. Numbers without a source are settings or worked examples, and the guides don't quote industry benchmarks, because published figures rarely define their terms the same way.

None of it is legal advice. The guides are summaries for planning and running a calling program, and anything a program will rely on, especially consent language and state rules, should go in front of a lawyer who handles telemarketing law.

What Impact Dialing doesn't do

Impact Dialing doesn't sell, host, or support dialing software, and it has no customers, plans, or accounts. The name once belonged to a dialing service that is no longer operating, and this site isn't connected to it, so it can't help with an old account, a bill, or calls from a number that used that service. When the guides describe what dialers do, they mean features common across dialing software in general.

Corrections

If something on the site is wrong or out of date, the contact page is the place to say so. Corrections to a compliance guide go into the page itself, along with a new checked date.