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// Index3 articles, 7 guides

Articles and guides

The articles are longer pieces on running a dialing program. The guides are shorter references, grouped by section, and the compliance guides link to the federal rules they explain. Everything on Impact Dialing is listed here.

Articles

Dialing

Dialing section
  1. Predictive, power, and preview dialingHow each dialing mode decides when to place the next call, and what that does to idle time and abandoned calls.Guide
  2. Optimizing Predictive Dialer Settings for Sales TeamsDial ratio, answering machine detection, calling windows, and the numbers to watch while a campaign runs.Article
  3. Call center metrics for outbound teamsFormulas for contact rate, handle time, occupancy, abandonment, and conversion, and which ones to watch during a shift.Guide
  4. Cloud-Based vs. On-Premise Dialing Solutions: A Guide for Small BusinessesCost structure, deployment time, call quality, and security when choosing where a dialer runs.Article

Compliance

Compliance section
  1. TCPA and Telemarketing Sales Rule basicsThe two federal rule sets behind U.S. outbound calling, consent for robocalls and texts, and where nonprofits and campaigns fit.Guide
  2. Calling hours and do-not-call listsThe 8 a.m. to 9 p.m. window, the 31-day registry scrub, company-specific lists, and the calls the registry doesn't cover.Guide
  3. Abandonment rate and the 3 percent ruleWhat counts as an abandoned call, how the 3 percent cap is measured, and the ring-time and message rules that go with it.Guide

Campaigns

Campaigns section
  1. Phone banking for political campaignsVolunteer calls, dialers, and prerecorded messages, the FCC rules for political calls, and how to prepare a list and a shift.Guide
  2. The Role of Automated Telephony in Modern Grassroots Political CampaigningHow predictive dialing changes a volunteer phone bank, why list targeting matters more than volume, and the rules for political calls.Article
  3. Writing outbound call scriptsRequired opening disclosures, a structure that works for most calls, branches for common answers, and how to test a script.Guide